Cloud delivery and subscription economics has created technical and commercial opportunities to increase your margin for SLAs, such as:
Backup has become highly commoditised and for basic services the price point is trending to zero. Differentiation is key to avoid a cost only conversation.
Disaster Recovery is aimed at the business level recovery of IT services, which builds naturally on backup and restore capabilities. Friction free setup and ease of ongoing use are the key attributes for success.
Business Continuity encompasses the whole business, not just technology. The scope to differentiate becomes much larger, with detailed domain knowledge playing a key role.
rhipe works with a number of leading cloud technology vendors who have products in the DR/BC space:
DR and BC is no longer purely a technology issue. With the reliance on IT across the business there is now a much more comprehensive set of stakeholders including:
Has a fiduciary duty of care, skill and diligence with respect to the business
Costs have historically been the challenge in the cost/ benefit equation. The finance department could now be a key advocate instead of a blocker.
Even with the scope of Business Continuity reaching beyond technology, it is likely that a significant number of the activities will still fall to the IT function to implement.
Line of Business Managers
Day to day operations are where disasters are first felt. At the basic level they just want to keep the business running.
Licensing the mirror infrastructure can be complex depending on the specific configuration. It may be possible to utilise the clients existing licenses, but it may also require additional licenses. The subscription programs from vendors such as Microsoft SPLA , VMware and Citrix allow you to align costs with usage.
Understanding this shift from technology to business led decision making and delivering solutions that are closely aligned to these three business outcomes will be key to the ongoing success of technology suppliers and cloud service providers.
Provisioning secondary infrastructure on-demand and with OPEX costs
Disaster Recovery rehearsals as part of offering
Extend services to whole of business through Business Continuity