rhipe Ltd (“rhipe”) operates the website www.info.rhipe.com  which features third party products and services. rhipe is committed to protecting your privacy. This Privacy Policy explains the way we collect and use your personal information.

COLLECTION AND USE

rhipe collects personal information directly from you:

• when you fill out our online contact form requesting more information about a product or service;
• when you provide any details to us over the telephone;
• when you sign up to become one of our partners; or
• when you purchase a product or service directly from us.

If you are a partner, we also collect your self-reported usage statistics.

The information we collect includes, but is not limited to your company’s name, your name, mailing address, phone number, your email address, billing address, user name, password and a variety of other information needed in the course of billing and providing services to you.

This is information you provide voluntarily and if not provided it adversely affects our ability to process your request or serve you as a customer.

rhipe uses the personal information we collect to:

• provide you any requested products and services;
• invoice and process payments for products and services;
• create and inform you of products and services that better meet your needs.

rhipe may also use your personal information collected directly from you, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you.

UPDATING YOUR INFORMATION

Because rhipe desires accuracy of the information we obtain and use about our visitors and customers, you may review, update or correct your personal information by contacting us via email at partnerservicescentre@rhipe.com .

DISCLOSURE

rhipe will not supply your personal information to third parties for any reason, unless this is required to provide a product or service you have requested or to communicate with you.

We will never disclose to an unaffiliated third party any of the following information: the files or materials residing on rhipe’s storage devices or its network of shared server computers which are not otherwise viewable from the web; your name, address, phone number, credit card, debit card, banking information, electronic funds transfer information, email or alias email address, or other specific personal identifying information, unless you provide express written permission in advance.

rhipe Pty Ltd may disclose your information if required to do so by law or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to any claims against it or to protect the rights, property or personal safety of rhipe, our customers or the public.

Many of the products and services offered through the rhipe website are provided by companies which are located outside of Australia. Where you request a product or service from an offshore company, your personal details may be provided to that company.

EMAIL COMMUNICATIONS

rhipe does not send “junk” or unsolicited bulk email known as “spam.” rhipe will, however, use email in some cases to respond to inquiries, confirm purchases or contact customers. These transaction-based emails are not considered spam and are automatically generated.

rhipe also provides an optional newsletter outlining benefits for customers, resellers, system administrators and other newsletter subscribers which update you on the latest rhipe news, promotions and product updates.

If you wish to no longer receive our newsletter or promotional emails (other than transaction based emails) you may at any time request that rhipe not send further promotional emails by clicking on the unsubscribe link at the bottom of each promotional email or contacting us at partnerservicescentre@rhipe.com

LINKS

This site contains links to other websites. rhipe is not responsible for the privacy practices or the content of such websites, including any sites that may indicate a special relationship or partnership with rhipe (such as co-branded pages or pages where this relationship is otherwise identified). You should review the privacy policy of the website operator before providing your personal details to any third party websites.

POLICY CHANGES

rhipe reserves the right to change this Privacy Policy at any time, but we will not do so without posting the modified Privacy Policy on our website. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify you by way of an email with a request for your consent prior to using your personal information in this different manner.

We welcome any questions or comments you may have regarding your privacy. Please direct all inquiries topartnerservicescentre@rhipe.com

MAKING A COMPLAINT

If you have a complaint about our handling of your personal information or this Privacy Policy, please send an email topartnerservicescentre@rhipe.com or write to us at Level 2/460 Bourke Street, Melbourne, Victoria, 3000.